Payment & cancel
Payment
For payment, cancellation and refund questions, contact us on Line, KakaoTalk, WeChat or by email. (English, Japanese, Korean)
Line · KakaoTalk · WeChat ID : bizsense
email : glosens.cebu@gmail.com
Booking & payment
- Time-based bookings (massage, tour guide): a deposit of 15-20% of the total is required. Bank transfer, GCash, credit/debit card, Alipay and WeChat Pay are accepted. The booking is confirmed by the manager in charge, and the balance is paid directly to the therapist, guide or staff member.
- House rentals: full payment is required to complete the booking. Bank transfer and credit card only.
- Massage shops: follow the shop's own booking system.
- Therapy booths: a 15-20% deposit is required; the balance is paid directly to the therapist.
If the booking is not confirmed, the deposit is refunded right away (GCash refund, card authorization cancel, Ali/WeChat Pay cancel).
Cancellation & refund
100% refund
- Cancelled before the service is prepared
- Clear fault of our system or the local host
- No-show by the local host
- House rental cancelled 7 days before check-in
50% refund (house rent and options)
- Cancelled 6 days to 1 day before check-in
- Remaining nights after check-in (after 12:00 PM local time counts as 1 day)
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